Shipping policy

Everything we sell is printed on demand and made to order. This policy explains how long that takes, where we ship, and what to expect once your order is on its way. All prices are in Australian Dollars (AUD) and include GST.

Processing & dispatch

Because each item is produced specifically for you, please allow a short production window before your order ships. Most orders are printed, finished, and dispatched within 3–5 business days of being placed. During sale periods or holidays, production may take a little longer — we will let you know if there is any significant delay.

Delivery times

Delivery times are estimates from the date of dispatch and depend on your location and the carrier. Delivery within Australia takes approximately 2–7 business days.

These are guides only and are not guaranteed. Weather and carrier delays can extend delivery in some cases.

Where we ship

We currently ship within Australia only.

Shipping cost

Shipping is a flat $10 per order, however many items are in it. Shipping is free when the items in your order come to $75 or more. That is the total of your items, including GST, before shipping is added.

Your cart shows the shipping for your order, and the total, before you pay.

Tracking

Once your order ships, we will email you a confirmation with tracking details where available. Please allow up to 48 hours for tracking to begin updating.

Incorrect addresses

Please double-check your shipping address when you order. We are not able to redirect a parcel once it has shipped, and we cannot be responsible for orders sent to an incorrect or incomplete address provided with the order. If an order is returned to us as undeliverable, we will contact you to arrange re-shipping (additional postage may apply).

Lost, delayed, or damaged in transit

If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us at hello@kastomised.com within 14 days of the expected delivery date with your order number. We will investigate with the carrier and make it right — see our returns and refunds policy for how damaged items are handled.

Contact us

Questions about shipping or the status of your order? Email hello@kastomised.com.