Terms of service

Overview

This website and online store are operated by Kastomised ("we", "us", "our"). By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here (such as our Privacy Policy, Shipping Policy, and Refund Policy). If you do not agree to these terms, please do not use our site.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of the site after changes are posted constitutes acceptance of those changes.

Online store terms

By agreeing to these terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws) when using the service.

Products & customisation

Our products are personalised and made to order based on the content, images, and text you provide and the options you select. You are responsible for ensuring that any content you upload or submit is accurate, lawful, and does not infringe the intellectual property, privacy, or other rights of any third party. We reserve the right to refuse or cancel any order that contains content we reasonably believe to be unlawful, offensive, infringing, or otherwise inappropriate.

We have made every effort to display our products and their colours as accurately as possible. We cannot guarantee that your screen's display of any colour will be exactly accurate, and slight variations between the on-screen preview and the printed item may occur.

Accuracy of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

Pricing & payment

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise, and are subject to change without notice. We reserve the right to refuse or limit any order. In the event of a pricing or product error, we reserve the right to cancel any affected orders and refund any amount charged.

Prohibited uses

In addition to other prohibitions set out in these terms, you are prohibited from using the site or its content: for any unlawful purpose; to upload or transmit viruses or malicious code; to infringe upon our or others' intellectual property rights; to harass, abuse, or harm others; to submit false or misleading information; or to interfere with the security or operation of the site. We reserve the right to terminate your use of the service for violating any of these prohibited uses.

Third-party links & tools

Our site may provide access to third-party tools and links to third-party websites that we do not control or monitor. We are not responsible for examining or evaluating the content or accuracy of these third parties, and we do not warrant and will not have any liability for any third-party materials or websites. Use of any such tools or links is at your own risk.

Disclaimer & limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you are provided "as is" and "as available" except as otherwise expressly stated by us in writing. To the maximum extent permitted by law, and except for guarantees that cannot be excluded under the Australian Consumer Law, we will not be liable for any indirect, incidental, or consequential loss arising from your use of the service or any products purchased.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Indemnification

You agree to indemnify and hold harmless Kastomised and its affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party — including any content you submit for customisation.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

Governing law

These Terms of Service and any separate agreements by which we provide you services shall be governed by and construed in accordance with the laws of Australia.

Contact information

Questions about these Terms of Service should be sent to us at hello@kastomised.com.